Everything is custom made
Everything sold on this website is custom-made by real people, and created one at a time, made in the exact size, color and design you choose.
Moonly Mojo works with a fulfillment partner to print and ship orders. The team is operating with a smaller crew, and taking all precautions to keep employees safe during the pandemic by following CDC and other guidelines.
Fulfillment time is in addition to whichever shipping method you choose during checkout. For a chart of current fulfillment times for all products, please click here.
We Ship Worldwide
Shipping is available to most countries. Clicking on the link above for fulfillment times will also show you a list of countries we cannot ship to at this time due to Covid-19.
Shipping Information
- NOTE: We aren't currently offering guaranteed overnight or express delivery options.
- Shipping is free within the U.S. for all orders over $100 (USD). Shipping for one t-shirt within the U.S. costs $3.99. No matter where you are in the world, exact shipping costs will be made available during the checkout process. We will connect live to major shipping companies to get you the most up-to-date shipping costs. In most cases, you will see multiple shipping options once you enter your shipping address during the checkout process. Please note: As soon as guaranteed Express and Overnight options are available again, they will show up automatically during the checkout process on the last screen. We will need an address (not just a zip code) before quoting your shipping costs to give you the most accurate cost information.
- Shipping delays are still happening to some degree, though it is getting better. For international orders, the speed of the destination country's customs process could also delay delivery.
- Note: once a package has left our hands, we are not responsible for any delays caused by Covid-19, severe weather, lost or stolen packages, or other service interruptions.
Items in orders ship separately
Different items we sell ship separately to ensure that they will arrive safely. They are created by separate teams that specialize in making that item, so production times are slightly different for each type of item we sell. So, if you order all t-shirts, they will ship together. If you order a t-shirt and a mug, they will ship separately. If you order items that will ship separately, the shipping charges you pay will take this into account. Please contact me if part of your order is missing, and I will track it down and get back to you.
Customs fees or other taxes/duties
It is possible, depending on your country, that you will owe duties, taxes, import or other fees. Moonly Mojo has no way to control or prevent these fees, as they are not assessed by us. They are assessed by the destination country. You should plan to pay these fees in order to retrieve your package, and please note, customs fees or import duties are not included in the shipping fees charged on this website for your order.
Order Tracking
- You will receive a Shipping Confirmation email when your order ships out which will include a tracking number. Please note that the quality of available tracking for areas outside the U.S. may differ depending on the local carrier.
- Please know that it can take 1-2 business days for tracking information to show up. If the status shows "unavailable" after two days, please contact me and I'll see what I can do.
- International customers should pay close attention to tracking so that you know when your package has arrived in your country. If you do not receive your package within a few days after it has arrived in your country, you should contact your postal service to receive your package. International shipments left unclaimed will ultimately be returned to us. Nobody wants this to happen, so please help us avoid this and stay on top of tracking your package.
Damaged items in an order
Please contact me as soon as possible. You must contact me within two weeks (14 days) of your delivery date to make a claim. I will require a photo showing the damage. Once approved, a replacement will be sent at no cost to you. Please do not throw away the damaged item or its packaging until the matter is settled.