Shipping & Delivery

Everything is custom made

Everything sold on this website is custom-made by real people, and created one at a time, starting immediately after you place your order, in the exact size, color and design you choose.

Our Creation Time will take 2-7 business days. Most orders will be ready to ship in 3-4 business days. 

We Ship Worldwide

Yes, shipping is available to most countries. We do not, however, ship to Cuba, Iran, Crimea, Syria, and North Korea. This list is subject to change.

Shipping Information

• For shipping within the U.S., you will be presented with options for Standard, Express, and Overnight. For shipping outside the U.S., you will be presented with options for Standard, Standard DDP (Canada only,) and Express.
• Shipping is free within the U.S. for all orders over $100 (USD). For U.S. orders less than $100, and all orders from outside the U.S., exact shipping costs will be made available during the checkout process. We will connect live to major shipping companies to get you the most up-to-date shipping costs. In most cases, you will see multiple shipping options once you enter your shipping address during the checkout process. We will need an address (not just a zip code) before quoting your shipping costs to give you the most accurate cost information.
• U.S. orders should be in your hands approximately 5-12 business days after placing your order. International orders should arrive within 2-3 weeks. Again, this all depends on the shipping method you choose during checkout, and the speed of the destination country's customs process.
• Note: once a package has left our hands, we are not responsible for any delays caused by severe weather, lost or stolen packages, or other service interruptions.

Items in orders ship separately

Different items we sell ship separately to ensure that they will arrive safely. They are created by separate teams that specialize in making that item, so production times are slightly different for each type of item we sell. So, if you order all t-shirts, they will ship together. If you order a t-shirt and a mug, they will ship separately. If you order items that will ship separately, the shipping charges you pay will take this into account. Please contact me if part of your order is missing, and I will track it down and get back to you.

Customs fees or other taxes/duties

It is possible, depending on your country, that you will owe duties, taxes, import or other fees. Moonly Mojo has no way to control or prevent these fees, as they are not assessed by us. They are assessed by the destination country. You should plan to pay these fees in order to retrieve your package, and please note, customs fees or import duties are not included in the shipping fees charged on this website for your order.

Order Tracking

• You will receive a Shipping Confirmation email when your order ships out which will include a tracking number. Please note that the quality of available tracking for areas outside the U.S. may differ depending on the local carrier.
• Please know that it can take 1-2 business days for tracking information to show up. If the status shows "unavailable" after two days, please contact me and I'll see what I can do.
• International customers should pay close attention to tracking so that you know when your package has arrived in your country. If you do not receive your package within a few days after it has arrived in your country, you should contact your postal service to receive your package. International shipments left unclaimed will ultimately be returned to us. Nobody wants this to happen, so please help us avoid this and stay on top of tracking your package.

Damaged items in an order

Please contact me as soon as possible. You must contact me within two weeks (14 days) of your delivery date to make a claim. I will require a photo showing the damage. Once approved, a replacement will be sent at no cost to you. Please do not throw away the damaged item or its packaging until the matter is settled.