Everything sold on this website is custom-made by real people, and created one at a time, starting immediately after you place your order, in the exact size, color and design you choose.
Our Creation Time will take 2-7 business days. Most orders will be ready to ship in 3-4 business days.
Yes, shipping is available to most countries. We do not, however, ship to Cuba, Iran, Crimea, Syria, and North Korea. This list is subject to change.
Different items we sell ship separately to ensure that they will arrive safely. They are created by separate teams that specialize in making that item, so production times are slightly different for each type of item we sell. So, if you order all t-shirts, they will ship together. If you order a t-shirt and a mug, they will ship separately. If you order items that will ship separately, the shipping charges you pay will take this into account. Please contact me if part of your order is missing, and I will track it down and get back to you.
It is possible, depending on your country, that you will owe duties, taxes, import or other fees. Moonly Mojo has no way to control or prevent these fees, as they are not assessed by us. They are assessed by the destination country. You should plan to pay these fees in order to retrieve your package, and please note, customs fees or import duties are not included in the shipping fees charged on this website for your order.
Please contact me as soon as possible. You must contact me within two weeks (14 days) of your delivery date to make a claim. I will require a photo showing the damage. Once approved, a replacement will be sent at no cost to you. Please do not throw away the damaged item or its packaging until the matter is settled.
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