How do I return an item I purchased for an exchange or a refund?
If you are unhappy with your purchase, please contact me as soon as possible to start the process to either exchange or return your item for a refund. All items must be unworn, unwashed, and undamaged, and must still have the barcode tag attached. Please let me know the name of the person who made the order, the order number (if you know it), and the reason you are returning the item(s). I will email you with further instructions on how to proceed.
What is the criteria for returns to be accepted?
Who pays for me to ship my returns back to Moonly Mojo?
How does an exchange work?
How can I get a refund?
How long will it take to get my refund?
I was sent the wrong item / I was sent a defective item what should I do?
Why don't your products ship out immediately after I order?
Everything is custom made for you, starting immediately after you order. This takes us between 2-7 days (average 3-4 days.)
Do you ship internationally?
Yes, we ship to most countries. The Shipping & Delivery page has a list of countries that we can't ship to.
What shipping methods will I get to choose from?
How much does shipping cost?
How long will it take to get my order?
I only got part of my order. What happened?
Different items we sell ship separately to ensure that they will arrive safely. If you order all of one type of item like t-shirts, they will all ship together. If you order a t-shirt and a mug, they will ship separately.
Please contact me if part of an order is missing, and I will track it down and get back to you.
I live outside the U.S. Will I have to pay customs fees or other taxes/duties?
How can I track my order?
What if my order arrives damaged in the mail?
For more details, please see the full Shipping & Delivery page.
Where are your shirts printed?
Our team has facilities in North America (one on each coast), Mexico and Europe. Your items will automatically be created at the location which will get your order to its destination the fastest.
How can I find my correct size?
You will find all of the individual apparel size guides under the "Help and Info" menu, plus there is a link to the size guides on every product's page.
Do your items ever go on sale?
Yes, we run occasional sales, plus I release new designs every month, and a coupon code good for 10% off these new releases is sent out to all newsletter subscribers. The code is good for the first week after release only.
If you’d like to save 10% off your first order, be one of the first to know about my new designs, and get in on subscriber-only sales, sign up for the Moonly Mojo bi-monthly newsletter at the very bottom of any page.
For more details, please see the full Product Information & Sizing Questions page.
Why didn't I receive a confirmation email?
Can I cancel or change my order?
Where do I enter a discount code?
On the checkout page, you will see a box to enter a discount code over on the right-hand side just under your order summary and just above "Subtotal."
For more details, please see the full Questions about your order page.
If you have a question that is not answered above, please contact me and I will get back to you as quickly as possible.
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